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CUSTOMER QUALITY SURVEY

Thank you for allowing Batavia to service your equipment. Our primary goal is to meet your needs for equipment service. To assure that service was performed to your satisfaction, we would appreciate your valued opinion on the following survey. Please check the appropriate box below to indicate your level of satisfaction with our service. If you have any additional comments or questions, please note below or call 800-231-6374.

General Information

  • Representative
  • Supervisor
  • Cust/State
  • Invoice

Contact Information

  • Name
  • Phone
  • E-mail
  • Address
  • City
  • State
  • Zip
Questions Excellent Good Fair Poor

  • 1. Our safety inspection service

    • a. Damaged or unsafe parts identified.
    • b. Representative informative of safety issues (Manufacturer specs., OSHA, ANSI standards).
    • c. Warned about potential problems.

  • 2. Overall quality of workmanship

    • a. Proper replacement of parts.
    • b. Proper sealing of ladder.
    • c. Quality of replacement rope.
    • d. Final appearance of ladder.
    • e. Performance of repairs to your expectation.

  • 3. Appearance and attitude of our representative

    • a. Courteous, helpful and easy to work with.
    • b. Responsiveness to phone calls and requests.
    • c. Communication.
    • d. Paperwork accuracy and legibility.
    • e. Overall personal appearance.

  • 4. Billing process timely and accurate

    • a. Courteous, helpful and easy to work with.

Additional comments: